Return & Exchange Policy

For Non-Prescription Adaptive Sunglasses:

-Adaptive Sunglasses  purchased on phantomoptical.com must be returned within 14 business days. Once your eyeglasses are marked delivered by the postal carrier, you will have up to 14-days to return the eyewear. 

-Eyewear must be returned in new, unused manner and include frames, lenses, lens cloth and original packaging. 

-Any items that are missing or not in new unused condition will either be deducted from the return or the item will be returned back to the customer.

-There is a $8 restocking fee to cover shipping costs for returns. 

-To initiate a return, please email us at phantomoptical@outlook.com

-We also highly appreciate any feedback you provide as it relates to our products and services. 

For Prescription Eyeglasses: 

Due to the highly customized nature of prescription lenses, we are unable to process return requests for prescription lens orders.

Exchange Policy:

-Exchanges are allowed within 14 business days from the date of delivery.

-Exchanged items must be unused and in new condition and include all original packaging, lenses, and frames. 

-Exchanges can be made for an item of equal value. If the exchange is for an item of greater value, a credit will be applied towards the new exchange.

-There are no fees for exchanges

-We are able to provide exchanges for only frames of the same shape within 14 days of receiving your order. Please contact us at phantomoptical@outlook.com and we will be able to assist you regarding any potential defects from the eyewear.